Guest Services, Concierge ($21.50) Job at Irvine Company, Newport Beach, CA

Qmg4dCtqdTA1TllGZTFWZUo5SVByME14Rnc9PQ==
  • Irvine Company
  • Newport Beach, CA

Job Description

Position Summary:

This position provides best-in-class, proactive customer service to elevate the Fashion Island guest experience. This role requires serving as the primary ambassador for the Center, expertly managing diverse guest needs while fostering an exceptionally welcoming and friendly environment.

Key Responsibilities:

  • Serves as the primary welcome point for guests, providing directions and Center information
  • Seeks opportunities to exceed the expectations of guests by providing best-in-class customer service and maintaining a professional and friendly demeanor at all times
  • Handles all guest requests effectively and efficiently based on established policies and procedures
  • Maintains an ongoing knowledge of Fashion Island and its stores, restaurants, and events
  • Efficiently processes gift card sales and manages reconciliation reporting
  • Resolves guest challenges and concerns promptly and professionally, ensuring satisfactory outcomes
  • Remains compliant with operating procedures, including uniform and grooming standards

Additional Skills:

  • Experience with Google platforms and point-of-sale systems

Preferred Education:

  • High School Diploma or GED (or equivalent experience)

Preferred Years of Relevant Work Experience:

  • 2 - 5 years in the retail or hospitality industry

  Compensation:

Base Pay Start Rate: $21.50

 

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

 


About Us:
Irvine Company Retail Properties (a division of Irvine Company) has created some of America’s most popular retail centers. Each of our 40 retail centers - including Fashion Island in Newport Beach, Irvine Spectrum Center and The Market Place, as well as neighborhood shopping centers like Woodbury Town Center in Irvine - is meticulously planned and ideally located to support the community it serves.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company , our legacy and our guiding principles .

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

#LI-Onsite

Job Tags

Full time, Work experience placement, Local area

Similar Jobs

City of Portland, Maine

AIRPORT OPERATIONS SUPERVISOR Job at City of Portland, Maine

 ...AIRPORT OPERATIONS SUPERVISOR AIRPORT OPERATIONS SUPERVISOR Aviation & Transportation Department $1,500 sign-on bonus available to an external candidate and up to $2,500 relocation offered. Ready to take your career to the next level? Portland International... 

Dogtopia

Front Desk Receptionist Job at Dogtopia

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, sales and solution-minded individual to join our team as our Front Desk Receptionist. The focus of this job is making connections with Pet Parents...

Steel Dynamics, Inc

Quality Assurance Analyst Job at Steel Dynamics, Inc

Steel Dynamics We are seeking a Quality Assurance Analyst to assist in establishing our QA initiatives and team members. This position will help build out our QA processes with a particular focus on implementing automated testing. This is a unique opportunity to shape... 

Malouf Careers

Downeast Female Fit Model Job at Malouf Careers

 ...Do you love fashion and want a behind-the-scenes look at how clothing comes to life? Downeast is looking for a Womens Small Fit Model to join our Apparel Design team at our Corporate Office in Logan, Utah. As a Fit Model, youll try on garments during fittings and... 

Confidential

LV Cable Technician Job at Confidential

 ...Description Work to be performed includes: Cable pulling, termination and splicing - Fiber, Cat5 and Cat6 Security system installs...  ...other cabling infrastructure (racks, cabinets,etc) Install network racks and cabinets in server rooms Review all job...