Job Description

JOB OVERVIEW:

The Maître d’ is a vital leader within the front-of-house team, responsible for delivering an exceptional guest experience from arrival to departure. This role oversees dining room flow, manages reservations and seating strategy, and ensures a polished, welcoming atmosphere. The ideal candidate is poised, service-driven, and thrives in a fast-paced, high-volume hospitality environment.

JOB EXPECTATIONS:

Responsibilities include, but are not limited to, the following:

• Greet all guests warmly and professionally upon arrival.
• Manage seating to optimize table rotation while maintaining guest satisfaction.
• Anticipate guest needs and ensure a seamless dining experience.
• Maintain thorough knowledge of the menu, daily specials, promotions, and dietary accommodations.
• Oversee reservation systems, waitlists, and table assignments.
• Accurately manage booking platforms and communicate changes or updates to guests.
• Strategically manage walk-ins and peak-hour seating to maximize efficiency and revenue.
• Supervise and support hosts, servers, and other front-of-house team members.
• Communicate effectively with kitchen and management to ensure smooth service flow.
• Assist in training and mentoring host staff to uphold service standards.
• Address guest concerns promptly and professionally.
• Resolve seating, service, or dining issues with discretion and urgency.
• Escalate concerns to management when necessary.
• Maintain a polished and professional entrance and dining room presentation.
• Uphold service standards, grooming guidelines, and brand image.
• Ensure the environment reflects the restaurant’s concept and service expectations.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities

REQUIREMENTS

• Minimum 2–3 years of experience in a host, Maître d’, or front-of-house leadership role (high-volume experience preferred).
• Exceptional interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and composed in high-pressure situations.
• Proficiency in reservation and POS systems.
• Professional appearance and demeanor.
• Flexible schedule, including evenings, weekends, and holidays.
• At least 21 years of age.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state and local regulations. 

PHYSICAL REQUIREMENTS

• Must be able to work under time constraints and within established deadlines.
• Must regularly lift and/move up to 15 pounds, and must have the ability to push, pull, reach and balance when performing job duties in varying work areas such as confined spaces. 
• Physical ability and stamina to stand for long hours.
• Physically able to walk without assistance on various surfaces for an extended period of time.

WORKING CONDITIONS

• Work is performed indoors and outdoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.

Clique Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Clique Hospitality makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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