Job Description

Job Title – Senior Trust Officer

Help shape the future of Trust Administration.

Our client, a cutting-edge trust company, is currently seeking a Senior Trust Officer for their Wilmington, DE location to deliver high-quality service and solutions to their clients. This person will administer personal trust accounts and develop and maintain relationships with financial advisors, investment advisors, trust clients, trust beneficiaries, and other interested parties. The Senior Trust Officer must be service- and solutions-oriented and demonstrate the proper effort, attitude, and discipline to work in a growing and fast-paced company.

The selected candidate will administer Personal Trust Accounts including Revocable, Irrevocable, Life Insurance, Charitable Trusts, Special Needs Trusts, Agency and Custody accounts and develop and maintain relationships with both internal and external partners such as Financial Advisors, Attorneys and Accountants. They will also ensure compliance with all company policies and procedures, as well as ensure all contractual obligations are met.

Responsibilities:

Trust Administration

• Responsible for all aspects of trust administration, including quality checking of new account setup, annual reviews, and ongoing relationship management.
• Manage accounts in accordance with governing documents, company policies and applicable laws.
• Ensure receipt of proper documentation for new account openings and account terminations.
• Review, analyze, and seek guidance when needed regarding new account documents and client distribution requests ensuring the company is aware of all requirements prior to presentation to New Business and Discretionary Distribution Committee and final acceptance.
• Participate in working with the new business team as needed.
• Using sound judgement and decision-making for the proper administration of relationships.
• Ensure all persons with whom you interact receive exceptional service at all times.
• Communicate with clients, participants, financial advisors, recordkeepers, and prospects while maintaining a professional yet personable level of communication and interaction.
• Answering calls from internal and external clients providing timely responses to inquiries and requests for support in adherence with company service standards.
• Learn the account review system and complete the annual administrative account reviews.
• Maintain complete and well-organized records and files.
• Maintain a high level of confidentiality in all matters related to internal and external customers.
• Regular review of all accounts to ensure proper categorization of cash (principal and income), cost basis, tax reporting and all other aspects of each trust.
• Resolve tax and other trust issues.
• Plans, assigns, monitors, and manages the work of Trust Administrator.
• Coaches and mentors subordinates.

Fiduciary Expertise

• Perform a review of potential new business.
• Expertise in fiduciary law, investment, tax, and other aspects of trusts.
• Participate in New Business and Discretionary Distribution Committee meetings.
• Apply sound fiduciary judgment to trust matters.
• Advise and provide guidance to other personnel on fiduciary issues.
• Mitigate risk of the company and the assigned trusts.
• Work closely with tax department to ensure proper filing of tax returns.
• Work closely with Investment personnel to support trust requirements.

Requirements:

• Bachelor's degree and 7 years minimum personal trust administration experience.
• CTFA and JD a plus.
• Demonstrate efficiency and flexibility in performing detailed transactional tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Provide efficient service to internal partners and external clients.
• Identify training needs and coach/mentor junior staff.
• Partner with other functional areas to accomplish objectives.
• Attend to details while maintaining a big picture orientation.
• Understanding of various types of investments and strategies.
• Gather information, identify linkages and trends and apply findings to assignments.
• Interpret and apply policies and identify and recommend changes as appropriate.
• Work independently, make non-routine decisions and resolve complex problems.
• Communicate effectively, both orally and in writing, with all organizational levels.
• Active involvement in related professional organizations.
• Ability to organize, prioritize and meet deadlines.
• Exceptional verbal and written communication skills.
• Strong computer skills including MS Office, in particular Excel.
• Ability to work independently and with a team is a must.

The above requirements and qualifications are meant to describe the general nature of the position and do not represent all duties to be performed by the selected candidate. Please note that only candidates who are under consideration for the position will be contacted. The Company is an equal opportunity employer. All employment is decided on basis of qualifications, merit and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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