Job Description

Salary: $72,000 - 112,000 per year Requirements:

• We require 6+ years of business analysis experience with substantial, hands-on Salesforce delivery exposure.
• We are looking for strong knowledge of Salesforce architecture, data structures, automation, and security principles.
• We need proven experience leading requirements efforts across multi-team or multi-cloud Salesforce programs.
• We value experience working in Agile and product-led delivery environments.
• We prefer candidates who can collaborate effectively with technical and business stakeholders in cross-functional settings.
• We seek someone who can document and manage user stories, functional specifications, acceptance criteria, and related analysis artifacts.

• We gather business needs through interviews, workshops, and surveys, then translate them into actionable Salesforce requirements.
• We analyze current workflows and identify opportunities to improve operations using Salesforce capabilities.
• We own and maintain business requirements, user stories, functional specifications, and acceptance criteria.
• We document workflows, data models, and system integration details.
• We partner with Salesforce Admins, Developers, and Architects to shape scalable and efficient solutions.
• We convert business needs into Salesforce configurations such as objects, fields, page layouts, and flows.
• We define test scenarios, support User Acceptance Testing, and confirm solutions meet business expectations.
• We validate deployments to help ensure quality and defect-free releases.
• We act as the main link between technical teams and business stakeholders.
• We deliver user training, prepare user guides, and assist end users after go-live.
• We define reporting needs and help build dashboards and reports.
• We help maintain data accuracy and integrity within Salesforce.
• We support change management efforts and encourage user adoption.
• We identify and recommend Salesforce enhancements aligned with evolving business priorities.
• We understand integration touchpoints between Salesforce and external platforms such as ERP and marketing systems.
• We collaborate with technical teams to support secure and reliable data exchanges between systems.

• Cloud
• ERP
• Support
• Marketing
• Salesforce
• Security

More:

We are HTC Global Services, and we offer a collaborative environment where you can build innovative solutions, work alongside experts and clients, and grow your career over the long term. We provide access to a comprehensive benefits package that may include medical, dental, and vision coverage, paid time off, paid holidays, 401(k) matching, life and disability insurance, professional development opportunities, wellness programs, and other perks. We are committed to inclusion, diversity, and a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We value diverse perspectives and skills because they help drive innovation and success, and we foster an environment where people feel valued, included, and supported.

last updated 21 week of 2026

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