We are seeking a ServiceNow Developer / Builder to support the design, configuration, and development of workflows, applications, and reports within the ServiceNow platform. This role will focus on hands-on platform development , automation of operational processes, and creation of actionable dashboards and reports that support enterprise IT and healthcare operations.
The ideal candidate has strong experience building within ServiceNow modules such as ITSM, Service Catalog, Incident, Request, and Change Management , and is highly skilled in report development, dashboards, and data visualization within ServiceNow.
This contractor will work closely with IT operations, governance teams, and business stakeholders to build scalable solutions that improve operational efficiency and visibility.
Key ResponsibilitiesDesign, build, and configure solutions within the ServiceNow platform.
Develop and maintain workflows, forms, catalog items, and automation using ServiceNow best practices.
Create reports, dashboards, and performance analytics that support operational decision-making.
Build and maintain Service Catalog items and request fulfillment workflows.
Configure and support Incident, Request, Problem, and Change Management modules .
Develop scripts and integrations using JavaScript, Glide APIs, and Flow Designer .
Collaborate with IT teams to translate operational needs into scalable ServiceNow solutions.
Support continuous improvement of ServiceNow governance and development standards.
Troubleshoot platform issues and optimize performance.
Document configurations, workflows, and reporting structures.
| Skill Required /Desired Amount of Experience | |||
| Hands-on ServiceNow development experience | Required | 3 | Years |
| Strong experience configuring ITSM modules | Required | 3 | Years |
| Experience building ServiceNow reports, dashboards, and performance analytics | Required | 3 | Years |
| Experience with Flow Designer, Business Rules, UI Policies, and Client Scripts | Required | 3 | Years |
| Ability to work directly with stakeholders to translate requirements into solutions | Required | 3 | Years |
| Experience developing advanced ServiceNow reporting and analytics | Highly desired | 3 | Years |
| Experience supporting healthcare IT or large enterprise environments | Highly desired | 3 | Years |
| No. Question | |
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? |
| Question2 | Candidate must be able to attend a webcam interview. Do you accept this requirement? |
| Question3 | Please list candidate s email address. |
| Question4 | Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment. |
| Question5 | Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement? |
| Question6 | Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced to other countries. Do you accept this requirement? |
| Question7 | Candidates submitted above the rate of - will not be considered. Do you accept this requirement? |
| Question8 | Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement? |
| Question9 | Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm? |
| Question10 | I understand the candidate must hold a valid and active ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification. |
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