Job Description

Salary: $119,683 - 144,123 per year Requirements:

• Hands-on experience in developing and configuring ServiceNow, including Service Portal components.
• Proficiency in integrating ServiceNow with external platforms using REST/SOAP APIs.
• Familiarity with incident management processes and case management systems.
• Experience in supporting data migration initiatives and validating extensive datasets.
• Solid understanding of role-based access control and best practices in system security.
• Ability to thrive in a dynamic, agile, and results-oriented environment.
• Preferred: Experience integrating ServiceNow with contact center technologies, such as NICE CXone or similar.
• Preferred: Background in migrating from legacy systems, especially Oracle-based platforms.
• Preferred: Exposure to federal or public sector environments.
• Preferred: Knowledge in developing reporting and dashboards within ServiceNow.
• Preferred: Strong analytical, problem-solving, and interpersonal communication skills.

• Configure and implement ServiceNow platform functionalities, including Service Portal components, to enhance hotline services.
• Develop and establish email incident threading for efficient case tracking and uninterrupted communication.
• Create web-based intake forms for incident reporting via the Service Portal.
• Integrate ServiceNow with NICE CXone to facilitate the handling of telephone incidents.
• Set up assignment groups, routing protocols, and escalation workflows within the system.
• Maintain essential audit trails, ensuring notes and communication history remain intact.
• Preserve search capabilities and relevance, as well as existing user roles, permissions, and access levels.
• Design and create operational dashboards and reporting views tailored to the needs of business users and stakeholders.
• Collaborate with the team to ensure successful migration and validation of critical data sets, including incidents, knowledge articles, and user accounts.
• Assist in resolving data discrepancies and safeguarding data accuracy following migration.
• Engage in system and user acceptance testing (UAT) activities, supporting the identification and troubleshooting of defects.
• Validate that all configurations and integrations adhere to functional and performance criteria.

• Oracle
• REST
• SOAP
• Security
• ServiceNow
• Web
• DevOps
• Support

More:

We are ITCON Services, seeking a competent ServiceNow Developer to aid in a time-sensitive modernization project aimed at transitioning an existing hotline service from an Oracle-based system to ServiceNow. This role is pivotal in implementing ServiceNow functionalities, integrating with NICE CXone, and guaranteeing the successful migration and validation of operational data and workflows. This position is remote or hybrid and requires public trust clearance for federal work. We offer competitive pay ranging from $57.54 to $69.29 per hour, and we value a collaborative and agile work environment that focuses on delivery and excellence.

last updated 13 week of 2026

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